top of page

FAQ

  • How do I contact 5:55 Jewelry?
    You can email us at customercare@5-55la.com. Feel free to email us 24 hours a day, 7 days a week.
  • Can I cancel or change my order? or change the shipping address?

    Changes may not be possible after your order is placed, but we’re always here to support you. Reach out to customercare@5-55la.com as soon as you can, and we’ll make every effort to help resolve the situation.
  • How do I take care my jewelry?
    Avoid Chemicals: Keep your jewelry away from perfumes, lotions, hair products, cleaning agents, and water (especially chlorinated or saltwater). Remove Before Activities: Take off your jewelry before swimming, exercising, or cleaning to prevent damage. Store Properly: Store each piece in a separate pouch or box in a cool, dry place. Clean Gently: Wipe with a soft cloth after wearing.
  • How can I make a return?

    Visit our Start A Return page and enter your Track Number and Email Address. Once your return request is submitted, we’ll email you detailed instructions to guide you through the process.
  • What is your return policy?
    If you are unsatisfied in any way with your purchase, we will accept your return within 14 days of your purchase date. For more information, visit our Return Policy.
bottom of page